Make an official complaint to Lambeth council

If you want to complain about Lambeth’s Housing, follow the council’s complaints procedure, then contact the Housing Ombudsman

If you want to complain about something other than Housing, then it’s all done in-house (so you probably won’t get anywhere then, will you?)

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here’s Lambeth’s complaints page – http://www.lambeth.gov.uk/Services/CouncilDemocracy/CommentsComplaints/

and here’s the Housing Ombudsman – http://www.housing-ombudsman.org.uk/

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Comments and complaints

We aim to provide you with good quality services at all times but things can go wrong. When they do we want to put them right, and you can help us to do this with your feedback.

Our complaints service is covered by our service standards which set out what you can expect from us when you contact us.

How to make a complaint

Find out how to make a complaint about a service.

Our complaints process

This page explains the council’s 2-stage complaints process.

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